During your time as a customer, you will be required to upload documents to verify your identity, address and the payment method you used.
We highly recommend that you upload these documents at your earliest convenience so that your gaming experience is not interrupted.
Here's what we need from you:
Acceptable documents include:
Passport
Driving Licence
ID Card (Government Issued)
Your proof of ID document must:
Acceptable documents include:
Utility Bill (Gas, Water, Electricity)
Alternatively, a Bank Statement
Your proof of address document must:
If you choose to make a deposit with a bank card, we will require a copy of the card. This step is necessary only once per bank card used. If you continue to use the exact same card, you won't need to complete this step again.
Please provide the following:
Front of card
Submitting your documents is an easy process and you need to do it only once. Simply upload them via the Cashier section when you log in. Additional document uploads are required only if you’ve used a new bank card, a new payment method or changed any of your personal information (e.g. address, name, etc.).
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.
